Comments on: Kiosks: Accessibility standards

By: Kiosks: Benefits & costs of accessibility - Air Travel Accessibility

Kiosks: Benefits & costs of accessibility - Air Travel Accessibility — Mon, 09 Jan 2012 16:04:41 +0000

[...] Kiosks: Accessibility standards (72 comments) [...]

By: Moderator

Moderator — Tue, 06 Dec 2011 01:24:12 +0000

Welcome to RegulationRoom and thank you for your comment. Do you think requiring open-captioning would be a better/easier solution?

By: Brian Peters

Brian Peters — Mon, 05 Dec 2011 17:04:15 +0000

If closed-captioned, the trigger (whether icon, button, key, etc.) to activate captions should be clearly visible and easy to find. Perhaps a standardized location.

By: ntwales

ntwales — Sun, 04 Dec 2011 22:13:44 +0000

jbjordan’s suggestion is a good one.

By: Moderator

Moderator — Sun, 04 Dec 2011 18:18:41 +0000

Chrisa and Jalexander, at this point the proposal is limited to interactive kiosks. However, DOT recently issued a clarification of some parts of the proposal. They explained that an "automated kiosk" is "a self-service transaction machine…available at a U.S. airport to enable customers to independently obtain flight related services." So these regulations would cover more than just check-in kiosks, in particular it would cover self-service kiosks that are past security check-points. Perhaps these kiosks would be able to perform the scheduling functions you asked about? That clarification is available in several forms on the agency documents page. The relevant section is on pages 16 and 17 of the PDF.

By: Moderator

Moderator — Sun, 04 Dec 2011 18:18:26 +0000

By: Moderator

Moderator — Sun, 04 Dec 2011 18:16:54 +0000

Regarding time-outs, do you think jbjordan's suggestion would work? Do users with disabilities need more time? Do other commenters have experience with the Amtrak kiosks? Do they work well? Should DOT consider these as a model?

By: Moderator

Moderator — Sun, 04 Dec 2011 15:10:58 +0000

Hi jalexander. Thank you for your comments. Privacy is certainly a major concern of these regulations. Can you give us an idea of what kind of changes or guidelines would help make credit card use more private at these kiosks?

By: ntwales

ntwales — Sat, 03 Dec 2011 02:51:48 +0000

Regarding that DOT notes that software is now available to give people with vision impairments access to touchscreen-based technology: the recent software is useful for many users but will likely not be useful for all of them. DOT should consider testing this software with a wide range of potential users so that a proper cost-benefit analysis can be completed before making a revision to allow this software as an alternative to tactile keys.
Time-outs are an accessibility barrier. Especially when using a new kiosk, it takes additional time for other users and me to learn how to conduct a transaction. For example, Amtrak has accessible kiosks, which are very useful for printing a ticket already purchased (equivalent to just getting a boarding pass for a flight), but it may take significantly… more »

…longer to complete more complex transactions (such as changing a reservation) if I hadn’t done it before. « less

By: chrisa

chrisa — Fri, 02 Dec 2011 16:11:47 +0000

please work toward making schedule signage accessible to people who are visually impaired