Comments on: Customer service plans

By: Draft summaries « Airline Passenger Rights

Draft summaries « Airline Passenger Rights — Mon, 20 Sep 2010 13:20:07 +0000

[...] oversales/bumping 0 Flight status information 0 Pricing & advertising 10 Baggage & other fees 4 Customer service plans 18 Peanut allergies 2 Foreign air carriers 0 Data reporting requirements 0 Costs & benefits 2 [...]

By: Rebecca

Rebecca — Tue, 14 Sep 2010 16:09:08 +0000

Thanks for reading the summary and adding your critique. We will note this for inclusion in the final summary.

By: Rebecca

Rebecca — Tue, 14 Sep 2010 16:08:00 +0000

Thank you for reading the summary. However, this is not the time to argue your position. At this point in the process, the goal is to get our commenters to ensure that the summaries fully capture the comments in the discussion, so that the summary we submit to the DOT is complete. If you think we missed something from the discussion, click on the paragraph you think needs work and leave a comment.

By: jmor123

jmor123 — Tue, 14 Sep 2010 15:35:42 +0000

Please make sure this is updated that any international connecting flight, people cannot be bumped at all regardless of the amount of time at the layover destination.

By: yampalin

yampalin — Tue, 14 Sep 2010 14:44:16 +0000

Customer Service should be improved in many airlines by reducing the waiting time and increasing the number of real people capable of resolving issues. Too often I have had to wait over 15 minutes before an electronic operator appears and then spend another 15 minutes punching numbers in response to questions that ultimately are useless in resolving whatever issue I have, being forced to wait longer until finally getting a real persons, who many times is unable to resolve my problem, forcing me to either call again to get a more professional and learned person, or ask for a supervisor who sometimes is as unhelpful as the first person.