Comments on: Ticket oversales/bumping

By: Draft summaries « Airline Passenger Rights

Draft summaries « Airline Passenger Rights — Mon, 20 Sep 2010 13:25:18 +0000

[...] click on the summary name below to view a Draft Summary and the comments it received.Tarmac delayTicket oversales/bumpingFlight status informationPricing & advertisingBaggage & other feesCustomer service [...]

By: Rebecca

Rebecca — Wed, 15 Sep 2010 15:59:12 +0000

Thank you for reading the summary. Right now, our goal is to write the best possible summary of the discussion. If you think the summary is missing anything, please click on the paragraph you think needs work and suggest specific language to be added or changed.

By: ajaynejr

ajaynejr — Wed, 15 Sep 2010 14:07:19 +0000

There should be a floor, or minimum compensation payment, for passengers whose tickets are relatively inexpensive. The floor should be high enough to be a disincentive to airlines to oversell flights.

By: Rebecca

Rebecca — Wed, 15 Sep 2010 04:10:33 +0000

Thank you for reading the summary, yampalin. This is not the place to argue your position. Now the goal is to ensure that the summary captures all the points that people made during the discussion. If you think something is unclear or wrong, please leave a comment on the section that you think needs work.

By: yampalin

yampalin — Wed, 15 Sep 2010 02:44:46 +0000

Oversales/bumping should be penalized in order to dissuade airlines from continuing the practice. But when it occurs, people who have bought non-refundable tickets should be the last to be bumped, only as a last resort.

If it becomes necessary, airlines should first look for volunteers and continue with those without reservations, those who arrived late and as a last resort, when necessary, use a lottery to level the field.

I do not consider justifiable giving preference for frequent flyers even though I belong to five and would likely benefit should the situation arrive.

By: jmor123

jmor123 — Tue, 14 Sep 2010 15:23:19 +0000

I feel you forgot to add the point about international connections. I want to make it clear that anyone with an international connection should not and cannot be bumped, period. Regardless of how long their layover is at the connecting airport. International flights are much more expensive and much more troublesome to change, as there may be other connections to other countries.

By: Rebecca

Rebecca — Mon, 13 Sep 2010 23:13:40 +0000

Thank you for reading the summary, kdiego. This is not the place to argue your position. Now the goal is to ensure that the summary captures all the points that people made during the discussion. If you think something is unclear or wrong, please leave a comment on the section that you think needs work.

By: kdiego

kdiego — Mon, 13 Sep 2010 22:37:43 +0000

I am an international traveller on a U.S. Airline (Continental Airlines/Micronesia).

Airlines such as Continental Airlines and Continental Micronesia has such a monopoly in certain areas that the Flight Dispatchers routinely authorize flights well beyond the configuration of the aircraft for destinations that are regularly full to capacity.

I believe that if the airlines put themselves in a position to experience an oversale situation then they should be held accountable for their actions. I believe that if the airlines have to resort to soliciting for volunteers, the compensation should be no different from voluntary and in-voluntary denied boarding. The compensation should just be one flat rate between the two categories. This will eliminate airlines from enticing customers to volunteer so they don’t have to render a high amount of compensation relative to the inconvienence of the passenger.

Provisions could require that in any instance that an airline authorized a flight to be oversold, they assume all liability for such a decision.

The bottom line should always be the protection and advocacy of the customer.