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I think that if the kiosk is going to tell people information through speakers, the rules must be very clear about what can and cannot be sent through the speakers. They have to protect people’s privacy.
I know I wasn’t sure what was happening when my servicer changed. I think getting some notice of the transfer beforehand is important.
I had been paying the same amount on my mortgage for a while. When the payment suddenly increased I didn’t know why. This notice would have been helpful. At least I would know what to expect.
I guess you are referring to the HIPPA and privacy laws. The one thing that blind people do, especially myself when I use an ATM or other accessible device when I am out is carry earphones, and all ATMS and other machines, have the standard sockets, and we just listen and follow the instructions. So that is the way blind people do these things for a very long time. Again, the only thing these business have to do is ask, we know what is out there that we can use, and how to do it to protect our privacy as well.
Machines such as atms and others out there that have capability, usually has an up or down mechaniam that allows us to control thisl. This is basically standard stuff.
What do you think of CFPB’s sample form? Will it be clear to most borrowers?