Profile: aews175
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Hi aews175. Can you explain a little more about your comment? Do you mean that you think that if DOT consults with people with disabilities and looks at currently available technologies, developing kiosk standards should be straightforward? What do you think about the standards DOT is proposing?
Welcome to Regulation Room, aews175. It looks like you are addressing the proposed benefits to travelers with disabilities from kiosk accessibility, which can be discussed further at the Kiosks: Benefits and Costs of Accessibility post. It would be helpful if you told DOT specifically why the benefits they list have little impact and make specific suggestions on what could be done to make your travel experience easier.
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It seems to me that a review of currently available technology and the experience of people with disabilities in its use, should be helpful in developing kiosks that can be adequately used by most people with most disabilities. I don’t see why most kiosks can’t be accessible by the time the rules are effective.
As a person with a mobility impairment, the more that I can manage my whole travel experience without a lot of interaction with staff, the more seamless my trip will be. At present, I try to do as much as possible online, but once at the airport I still need to negotiate red caps, security personnel, gate check-in personnel,luggage handlers and flight attendants,many of whom still do not have a clear idea of how to interact with people with disabilities. The kiosks will make little impact on this.