Profile: brianne
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What's Happening Now
June 8, 2010 3:00 pm
I also agree that “Once you pay for it… no more money can be collected from the customer”, in in extreme situations such a a spike in fuel costs. An airline can hedge its fuel costs by signing long term agreements. I believe that Southwest has done this.
July 15, 2010 2:09 pm
Not to be too picky, but if it’s snowing heavily outside, do you really need the airline to send a notice to tell you that it’s snowing? Are airlines now our weather services, as well? It seems a little silly.
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I definitely agree with Keithanywhere’s statement that “Once you pay for it, it’s paid for, done… no more money can be collected from the customer.” I can’t think of any other business transaction where it would be acceptable for a company to require a customer to pay more money after the transaction is completed.
In an extreme situation like the one you proposed, I think an airline should still be restricted and NOT be able to impose a surcharge.
It’s unclear to me why foreign airlines should be excluded from this rule.
I really like keiserrgk’s idea that airlines should give a notice like ““Due to heavy snow, all flights this morning have been departing 1-2 hours behind schedule. Please prepare for delays/possibility of cancellation. We will provide another status update in one hour.”
In response to your question about an airline’s right to take off should the problem become fixed more quickly than expected, I’m not sure how I feel about that, considering that an airline probably wouldn’t allow a passenger in that situation to rebook for free.