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If closed-captioned, the trigger (whether icon, button, key, etc.) to activate captions should be clearly visible and easy to find. Perhaps a standardized location.
If DoJ’s ADA regulations already apply to existing kiosks, DoT should simply enforce DoJ’s regs rather than making a different set of regs with different standards. Only exception is if there is something about the environment/procedures that makes current DoJ standards inadequedate.
Welcome to RegulationRoom and thank you for your comment. Do you think requiring open-captioning would be a better/easier solution?
Hi brianpeters, thank you for your comment. The DOJ has currently only provided ADA accessibility standards for automated teller and fare machines (ATMs, for example). Right now there is no accessibility standard for kiosk machines, either in airports or at non-airport locations. Check out Section 1 of the Kiosk Accessibility Standards post if you want to learn more.