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I recently booked a flight from Norfolk to Hilo, HI to visit my son who I hadn’t seen in 3 years. I have flown out of Norfolk numerous times for my job and it has never taken more than 15 minutes between the time that I arrive at the airport and am at the gate ready for departure. Signs in the airport say to arrive 30 minutes before a domestic flight HI is domestic because they do NOT serve any meals even though it can take 15 hours to get there. I arrived 59 minutes early and was bumped. I could not get another flight for 4 days, eating into my 7 day vacation. There was no backup at the check in counter or the security line AND the flight from Norfolk to Chicago was not full. I believe that I was bumped because the airline (we all know whose hum is in Chicago) was overbook on the flight… more »
I have experienced numerous delays through Atlanta due to “weather.” I have a friend in Atlanta and have called her on 5 different occasions asking her the weather. It has been clear, light winds, and no bad weather predicted. On 2 of these “weather” delays, mechanics were working on the aircraft. Weather delays need to be confirmed if airlines use them as an excuse to avoid finding you alternate ways to get to your destination.
Kudos to Hawaiian Airlines. I was on a trip to attend my mother’s funeral and was delayed in Honolulu because of mechanical problems. Hawaiian Air ADMITTED that there were mechanical problems. I had 2 other connections which I missed. Hawaiian Air went out of their way to ensure that I was able to arrive at my destination 30 minutes prior to the funeral for my mother. Thank you Hawaiian Air for being truthful and compassionate.
Thank you for sharing your experiences brooke.browne. If an airline carrier is honest about the problem causing the delay and makes attempt to rectify the situation but nonetheless is unable to, what kind of compensation if any do you think would be in order. Or do you believe that a good faith effort on the part of the airline carrier is sufficient?