Profile: clt_pass
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What's Happening Now
Thanks for the observation and comment CLT_Pass.
1. If the DOT were to include a regulation on inflight sales, how should it work?
2. Do you think airlines should be able to sell everything or should some items be banned from sale?
I was on a flight with a similar issue recently. First the customer was told that they couldn’t give out blankets anymore because of the recent “flu outbreak” subsequent liability issues. The next flight attendant offered to sell the customer a blanket. Apparently the illness threat vanishes for a fee.
I agree with CLT_PASS, all the proposed customer service requirements (not options or “voluntary”) and the five bullet points under “additional standards DOT should be considering,” are appropriate. They should apply to foreign carriers anywhere DOT has enforcement jurisdiction. Baggage delay beyond 2 hours should certainly be long enough to be “not delivered on time”, with the proviso that a “late checkin” (30 min. before departure domestic, one hour international flight, perhaps) of the bag by the passenger would relieve the airline of that strict deadline. A “significant delay” under the third bullet point, allowing refund of any type of ticket, should be specified, and 3 hours seems reasonable for any flight regardless of duration.… more »
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The proposals are certainly reasonable and should also be extended to include on-line booking services since that could be a potential loophole for the airlines not to comply.
There is another growing problem that needs to be addressed, limitation on in-flight sales & solicitation. One US carrier has mastered this art. Flight attendants are on the intercom from take-off to landing selling everything from MasterCards to sandwiches. I boarded USA in Miami in March and it was the coldest airplance I’ve ever seen. Moments later when the lady across the aisle asked for a blanket for her and her young child she was told they had no complimentary ones but could sell her two! There is NO question in my mind the reason the plane was so cold was to generate blanket sales. This is just wrong.