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clt_pass

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What's Happening Now

June 2, 2010 7:03 pm

Thanks for the observation and comment CLT_Pass.

1. If the DOT were to include a regulation on inflight sales, how should it work?

2. Do you think airlines should be able to sell everything or should some items be banned from sale?

June 14, 2010 7:12 pm

I was on a flight with a similar issue recently. First the customer was told that they couldn’t give out blankets anymore because of the recent “flu outbreak” subsequent liability issues. The next flight attendant offered to sell the customer a blanket. Apparently the illness threat vanishes for a fee.

July 28, 2010 3:53 pm

I agree with CLT_PASS, all the proposed customer service requirements (not options or “voluntary”) and the five bullet points under “additional standards DOT should be considering,” are appropriate. They should apply to foreign carriers anywhere DOT has enforcement jurisdiction. Baggage delay beyond 2 hours should certainly be long enough to be “not delivered on time”, with the proviso that a “late checkin” (30 min. before departure domestic, one hour international flight, perhaps) of the bag by the passenger would relieve the airline of that strict deadline. A “significant delay” under the third bullet point, allowing refund of any type of ticket, should be specified, and 3 hours seems reasonable for any flight regardless of duration.… more »

…Late bags ought to have any baggage fees refunded. The idea that at least one bag checked be included in all fares would improve safety in the cabin, given our current situation with large, heavy bags jammed into overhead bins or under seats to avoid fees. Customer service plans and standards should be part of the written contract of carriage, so passengers have written commitments to compare among different carriers when choosing with whom to fly. « less

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