Profile: drgreg
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What's Happening Now
July 14, 2010 7:04 pm
Thank you for your comment. Please elaborate what might be adequate compensation say if you booked a flight well in advance, received confirmation, and made plan accordingly, only to have the scenario as you described occur? What, for example should be the compensation for the additional 5 hours tacked onto your original flight schedule?
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I believe airlines should be forced to fully reimburse confirmed passengers whenever the airline changes flight schedules after booking. I frequently reserve flights up to one year in advance, in order to secure the lowest price and best seat. I do this even though the airline will charge me $150 (plus fare difference) to change my itinerary for personal reasons once booked.
However, the airline frequently change flight schedules for confirmed passengers without compensation, nor consideration of passengers’ plans.
For example, a trip to Europe on United Airlines has now been changed 7 times by the airline since I confirmed my reservation in December 2009. The resulting changes have added nearly 5 hours to the total trip, plus I’m now required to leave at 3AM for the airport… more »
In addition, United Airlines has not offered to waive the change fee, nor provide seats on alternate dates or airline partners.
If I’m required to pay exorbitant fees to the airlines to change my original itinerary, due to personal circumstances, then the airlines should also be required to compensate inconvenienced passengers in full AND provide satisfactory alternate travel arrangements comparable to the original flight schedule.
Perhaps this would force the airlines to recognize the hardships they create for passengers when schedules are revised after passengers have already received confirmed flights and make related travel arrangements. « less