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dvanhoose

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What's Happening Now

June 21, 2010 2:47 pm

Unable to make corrections of duplicate name and misspelled name to online reservations on AA website. AA was supposed to send a confirmation to my e-mail address and did not. After the flight, I now have to jump through hoops to get a copy of the reservation for my use. I needed to call Spirit Airline directly to get a refund for a paid reservation during their strike instead of having them automatically contact me about refunding my purchase price.

June 21, 2010 5:00 pm

Thanks for sharing your experience. Do think the proposed changes could have helped you in that situation?


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