Profile: dwilson99
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What's Happening Now
July 19, 2010 12:37 pm
Thanks for your comment, dwilson99. Do you think this should apply to just the ticket price, or to all charges and fees as well? For example, should airlines be able to charge a fuel surcharge if the price of oil skyrockets? Or perhaps they should be forced to eat the loss when that happens?
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It’s very simple. I should be able to buy a flight for the price advertised in large print. If the ad says $49 from SFO to LAX, then that’s what I should be paying. If it is not a one-way price, then it should be listed as $98 round trip. If there are other fees, then the listed price should include those fees. It’s simple – just be honest.
I have consistently had the problem where I selected a flight, and clicked the “Select” button, only to be told that the price had suddenly risen by hundreds of dollars. It’s the old “bait and switch”. When I cancel and start over again, I see the same thing: a low-ball offer, with a much higher price when I try to buy the ticket.
Airlines (or travel agencies such as Travelocity) should be required to honor the offered price for at least some number of minutes – at least 10 minutes. If the flight sells out while I’m deciding then fine, but the price I get should be the price I’m offered – if there is a seat still available. No bait and switch while you’re online.