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In this age of the Internet, I think there should be a rule requiring mortgage servicing companies to provide access to loan information online. I currently have a mortgage from a company who does not offer this. Since I often deal with financial matters at home after normal working hours, I much prefer having online access instead of having to make a phone call to get the information.
Welcome to Regulation Room, emmel65, and thanks for your comment. Have you had experience with requesting information in writing from your lender? In this rule, CFPB is proposing that lenders have customer service available by telephone. Would extended hours or a voicemail system help accomodate your schedule?