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What's Happening Now

August 29, 2010 9:52 am

Absolutely agree with requiring that all commercial aircraft be required to comply with the DOT-proposed tarmac delay rules. Since the main problems that airlines feared have not been shown to be valid in the year since implementation (DOT data reported in June 2010)- moving forward with a comprehensive plan is responsible and desirable.

The 3 hour limit is perhaps reasonable IF AND ONLY IF, sanitation facilities, food and water, and cabin temperature and air quality can be rigorously maintained at regulated (and monitored) levels for the duration of the wait and the subsequent flight time.

The idea of deplaning and segregating passengers is workable – as are all of the other points, if advance planning (including table top and live exercises) is performed and red-teamed to ensure… more »

…general applicability of solutions.

As new airports and aircraft are built, or as renovations are undertaken, the processes identified as important to achieve in during the planning process can be considered and worked more seamlessly into future designs.

Notifications should be required when a situation changes – if people are at some point allowed to deplane – they should be notified of their rights and responsibilities, just as they are when they are when they are no longer allowed to move around in the aircraft. This will make the situation clear to both passengers and to airline personnel. Any longer time period should be unacceptable except in the most extreme circumstances – and the requirements to maintain passenger comfort should not be relaxed. A shorter delay time might be considered at very small airports and for very small aircraft (such and the CRJs and other commuter aircraft. « less

August 29, 2010 9:28 am

Although DOT does not seem to present this option, I am most concerned about the byzantine price structuring for air fares that have no basis in actual cost of the service rendered. Air travel is a form of public transportation that is subsidized by taxes – and should be regulated as such when fares are set.

August 29, 2010 10:09 am

Caps should be eliminated and actual monetary cost should be reimbursed – or an equivalent voucher for future travel should be provided. If the traveler cannot be booked on a timely alternate flight, the compensation should be equal to the lost flight and some additional compensation – perhaps double the cost.

A flyer with concise and clearly stated rules and obligations of the passenger and the airline should be presented to any passenger in advance of a decision regarding compensation. Gate agents should be required to tell individuals that there are a range of options that are included when they make their announcements asking for volunteers.

Placing this information on the airline websites at booking – and on the e-boarding passes that most people print are other options… more »

…to inform non-frequent flyers about their rights.

Frequent-flyer miles should be refunded double their miles – to be in line with the compensation provided regular flyers. « less

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