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kaz2700

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kaz2700
September 13, 2012 7:09 am

I recently refied a mortgage through a small firm in Charlotte, NC. They informed me that my mortgage would be sold. During the waiting period, I had to make payments to them and the payments were recorded correctly without any problem. Approximately 30 days ago, I received a letter from Citi that they bought my mortgage. The balance stated was wrong as I had made extra principle payments. I then received a statement from them and the history of the account was totally blank other than one payment. I have called Citi and talked with Supervisors in their Tuscon office. I was informed that it was my problem and I should have not made the payments to the Charlotte Company. It is my understanding from the Citi letter that any payment made before 9/1/12, the payment was to go to the Charlotte… more »

…Company. Looking at my mortgage balance on the Citi website, Citi is showing a mortgage balance of close to $10,000. more than what is owed. I have even faxed them the history from the Charlotte Company for them to check and review the problem. Nothing has been done. No phone calls, no email, no acknowledgement by Citi of the reported problem. In today’s world where banks can post transactions daily, provide ACH transfers, allow high frequency trading, why is it so hard for someone at Citi to pick up the phone and resolve this issue. The system is broken and the link is that big banks can not perform simple functions. « less
Moderator
September 13, 2012 11:34 am

Hi kaz2700, welcome to Regulation Room. We’re sorry to hear that you’re having a difficult time communicating with your bank. You may want to contact CFPB’s complaint center or a HUD approved housing counselor to see if they can help. You might also want to check out the post on reliable contact with people who can help to see if CFPB’s recommendations would do enough to help in your situation.


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