Profile: khenrickson
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Thank you for your comment. Do you have any other suggestions for how amenities should be presented to the consumer?
I found your point about time delays interesting. Do you think a person who needs absolute timely delivery of luggage, by informing the airline of such a need, should be treated any differently then then the person who is not terribly inconvenienced by a 2-4 hour delay?
Thank you for your comment. Do you have any suggestions for how to enforce/provide incentive for airlines to give accurate estimates? Would you for example support certain penalties?
I’d just like to respond to this as one of those people who needs to plan around meals. I have juvenile diabetes (type 1), so my food intake needs to be fairly regular to keep me healthy and coherent. Obviously, this is important to me. However, that doesn’t mean that I expect the airline to feed me. I always bring snacks onto the plane (no beverages, of course) to hold me over, just in case. It’s hard to predict when you’re going to need to pack an entire meal, but it’s very easy to stick a granola bar and an apple into your bag for the flight. There is nothing preventing people from feeding themselves on the plane, especially if they have a medical condition, as I do.
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The notification isn’t so much a problem at most airports. The electronic boards are usually updated minute by minute. The problem is that the airlines will say “Flight 100, delayed till 7:00pm.” then “Flight 100, delayed till 7:05pm”. And so on and so forth. They’re notifying everyone…with completely useless information. Forcing them to do so more frequently isn’t going to fix a thing. Forcing them to come up with an accurate estimate is what is needed.
I’d think the simplest answer would be that every plane needs to have an airline employee of decision making level on it. If they want to get off, then everyone can get off. Seems to me that the Captain SHOULD already be filling that role, so simply restore the Captain’s authority to do what he feels is in the best interest of the people on his (or her) plane without worrying about a counter-mand from a middle-manager at home in his (or her) hot tub sipping champagne.
If a rule is needed so that it can be empirically decided if someone should be punished, it needs to have a few ‘check points’.
After an hour without air conditioning, even a 747 can get pretty warm. If they want to burn jet fuel to run it, or get an external hookup to run it, that’s up to them.… more »
Two hours is far too long to expect an adult to ‘hold it’, so WORKING restrooms need to be provided by then.
Food and water needs to be determined by the length of the flight. If it’s 30 minutes, and no meal service was planned, than a meal service needs to be performed at 30 minutes. If a meal service was planned, then the meal service needs to be performed on time, even if the flight is still on the ground. People have medical conditions that require regular intake of food. If they only planned for a 30 minute flight, bringing a full meal ‘just in case’ would be unreasonable to expect.
3 hours is about time to give it up entirely. Either cancel the flight, or do a “please ring your call bell if you wish to return to the gate. Be aware that you may not be able to reboard this flight if it takes off without you.”
Again, I’d hope the Captain knows how to manage his (or her) plane. They get one ‘pass’ on any of these limits, but no more than 30 minutes. If the guy at the front of the plane is making poor judgement calls about food, water, and bathroom service, than you’ve got far more problems than a full bladder. « less
If you charge for a service (delivery of a bag on flight 100), and do not provide that service… then a refund is in order. Package services refund based on service actually rendered, so why not airlines?
Two hours is reasonable in most cases. It depends on the passenger, and may require more complex itenerary tracking. On a flight to Hawaii, my bag was delayed about 4 hours, and delivered to my hotel. No big deal. If I had been flying somewhere to take a cruise, that could have been a very big deal.
Some carriers already do this, in certain circumstances. I have been able to get refunds from regional carriers for taking a bus. It is, however, impossible to get this information from the central reservations number (they don’t know the regional carrier’s policies, just… more »
I think it needs to be spelled out. Particularly to include refunding frequent-flyer miles. At 2 cents a mile, you think they’d be more willing to give those back.
Some travel sites already have on-time estimates. I think all carriers should provide that. Maybe a flight is cheap, but never actually takes off.
What is so special about an international airline. Planes are planes, customers are customers. Just because you fly between countries doesn’t mean that service is more difficult. The airline should, of course, only be responsible for the delivery of passenger and bags TO Immigration/Customs. If there is a hold in Immigration/Customs, that’s a different government department to deal with.
If the airlines decide to reduce benefits in the contract of carriage, that might actually be a good thing. Right now, it’s a roll of the dice. You HAVE to stand in the 1 hour long service line because you MIGHT get a refund, or a few bucks… I’d rather know that it wasn’t coming, and to give up and get a hotel, than to stand in the line and beg like a puppy for a treat.
Customers should be able to sue the airline in any appropriate jurisdiction. If the airline doesn’t have a lawyer in said jurisdiction, I’d hope they can FLY ONE THERE! « less
I think all services should be listed. Including the real perks like $90 upgrade to first-class domestic.
For a ‘full fare’ price, go back to what airlines provided during regulation days, and figure out what ammenities have been removed. Then list those.
All airlines need to comply. Restaurants don’t go out of business just because they list their prices on the menu. I don’t think airlines will either.