Profile: kt1975
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What's Happening Now
June 2, 2010 8:54 pm
Thanks KT1975 for the interesting comment. Another aspect of the proposal is timely notification of changes in a travel itinerary.
In your experience, did you receive a timely notification? How quickly should airlines notify you?
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I think there need to be rules regarding airlines changing flights that passengers have already bought. We have had airlines change our flights many times and it always ends up with a big hassle and us being upset. The last time we booked a flight from Orlando to CA at Thanksgiving with a layover in Texas. The airline decided to cancel the route through Texas and rebooked on a flight through Boston. We were traveling with small children and specifically chose the flight through Texas because it is shorter and avoided bad weather. When I called to resolve the issue, there was no offer of a refund at all. The best she could do was send me through JFK instead. When my husband called the next day she said they couldn’t offer a refund because I had already made a change. The refund… more »