This is maggie.passaro's Profile page. Use it to view maggie.passaro's comments, other users' replies
to these comments, and comments maggie.passaro has endorsed.
I had 2 servicers at the same time , and both posted my payment only with different extra fees, so totals were not exact, and one servicer was not even hired yet, this was for 18 months overlapped, and i still can’t get to the bottom of it.I have never gotten answers to my questions, and they treat the homeowners like dirt. The last servicer on record, reported to IRS, that the entire principal was paid last year, and zeroed my account balance, but the lender still is collecting, I have no idea what is going on.
Thank you for sharing your story, maggie.passaro, and welcome to Regulation Room. What you have described would be consider a “covered error” under the CFPB’s proposed error resolution rules. Do you think that these rules would have been helpful to you in your situation? Check out CFPB’s proposed error resolution procedures and tell us what you think.
I believe if the suggestion I made was in place you would not have had a bad experience when your loan was transferred. Take a look at it and let me know if you think it would have helped.