Profile: mpogoda
This is mpogoda's Profile page. Use it to view mpogoda's comments, other users' replies to these comments, and comments mpogoda has endorsed.
What's Happening Now
June 14, 2010 7:39 pm
You make an interesting comment about the airline business model. Do you have any ideas about how airlines might treat their customers better without having to increase prices? Or do you think that simply treating customers well–along the lines you suggest–would more than make up for lost revenue by attracting more business overall?
No comments
As a frequent traveler, I would welcome the rule requiring 24 hour refundability of fares + all fees. Additionally, there should be a certain window, say, 3 days prior to flying where you should be able to cancel your flight without penalty and receive a refund or at least the ability to change your itinerary without fee.
As I always say to all who will listen, the airline model is one of the worst business models I know of: treat your customers with disdain and make it as inconvenient as possible for them to use your product. Whether it be added fees to check luggage (now even charging for carry on bags); making it too costly to change your itinerary; making it virtually impossible to easily use frequent flyer miles or charging an exorbitant amount to actually use them; not getting timely… more »