Profile: njsrcit58
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What's Happening Now
June 11, 2010 12:30 pm
Thanks for your comment. The DOT has proposed requiring updates within 30 minutes when there are known delays. In your case, this may have helped your family. The DOT is also considering specifying the methods carriers have to use for updates, which would include weather conditions. Do you think requiring uniform standards of disclosure would help avoid the situation your family faced?
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On a very recent trip for a 3-week stay the outbound trip was marred by the airline losing the bag for nearly three days. It was delivered to where I was staying 70 miles from the airport. The bag was damaged beyond repair (the pull out handle was broken off – airline says it isn’t covered). I had no vehicle to take the bag to their claim office – a 140 mile round trip in the state with the most expensive gasoline. I made a specific request that at a minimum my bag fee be refunded since I had to do without my belongings for almost three days. They flatly refused.
I support a rule which would force a refund of any bag fee in the case of damage or delay.
On a shorter trip I had only a carry-on which heeds the airline size limits. However, I was seated near the front… more »
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Last winter I had to make two round-trips to an airport in a blizzard to take family members for a flight posted as “on time”. They had non-refundable tickets and saw no option but to go or lose their money. Seven hours later their flight was canceled. I feel that, in this case, the airline acted in their own interest giving no thought to the impact on the passengers. Surely they had better information. That said, I don’t have a suggestion as I don’t know enough about airline information systems.