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What's Happening Now

June 4, 2010 12:08 pm

Regardless of the formula used by airlines to compensate bumped passengers or even if flights are delayed for over 3 hours that fact remains ailines are not forthcomiong with passengers about their rights. Example: Flight delay due to mechanical problem with an anticpated wait time of 3 hours. Technically the airline is required to compensate passengers with a meal voucher. It’s been my experience you’ll get the voucher but only if you ask. Many families & individuals traveling are on a budget – that 3 hour delay can kill a budget for unexpected meals. Airlines should be required to announce and post on the gate flight board that passengers can claim a meal voucher during the delay. Vouchers ahould be handy to the airliner’s customer service staff at the gate.

It’s… more »

…all about establishing systems that are clear and protocol is established. That means if a flight is delayed longer than 3 hours or a passenger is bumped as system is in place that is tranparent to airline personell and airline customers. No tiny font but rather written in a conspicuous place, in large font, and clear to all what the policy is, how it is applied and what process is used for a passenger to receive compensation – be it a meal voucher or for being bumped. Clear and understandable to all with no opportunity for any airline or passenger to work the system. « less
June 4, 2010 1:07 pm

Thank you for your comment – many people are concerned about the lack of clear and understandable rules on what passengers’ rights are. The proposed rule makes some changes in requiring what airlines tell passengers, at Section 250.9. Do these changes go far enough?

June 27, 2010 2:11 pm

I think the airlines should provide printed handouts that detail passengers’ rights in case of bumping … written in simple English (and perhaps other languages, available upon request?) and in a legible font size. This would ensure that the information is consistent and thorough and would allow already-burdened gate agents to concentrate on other aspects of their jobs.

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