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What's Happening Now

August 29, 2010 4:17 pm

As a frequent flier, I appreciate the intent of this rule to provide good information to passengers. My carrier of choice, Delta, generally does a good job of this and within the 30 minute time frame suggested so that seems reasonable. I have 3 concerns around these issues….

1) It is common in a delay situation to have 2 or 3 conflicting pieces of information – one on the airport boards (controlled by the airport), one on the gate information screen (controlled by the airline as I understand), and then a third version when I call the airline or receive an update text. I’d like the rule to include as much as possible the notion of consistent information.

2) My second concern is that when a delayed departure/arrival time is provided, the quality of that information can… more »

…vary greatly. If you’re waiting for a plane that’s already in the air, the time is probably pretty good. If the plane is still on the ground, that time is generally more subject to change. If you’re waiting for crew, you’re stuck if not at a hub, but someone else can often be found at a hub so a delayed time may be moved earlier again. Is there a way to provide some metric of the quality of information?

3) What if a delayed departure can be moved earlier for some reason? I wouldn’t want a rule to mean the airline cannot find another plane and move the departure time earlier than the prior announcement? What responsibility would passengers AND airlines have in cases like this? « less

August 29, 2010 4:21 pm

On a recent flight, we were delayed about 2 hours on the tarmac. The crew did a good job of keeping us updated every 15 – 20 minutes, if only to say they didn’t know anything new. [the issue was weather elsewhere] I was concerned when the pilot announced we would return to the gate if anyone wanted to deplane – losing our place in line, disrupting connections even more, etc. I realize there are medical issues which are emergencies – I’m not talking about those. I agree with the 3 hour rule in principle and think it’s reasonable to extend it to more airports and all airlines – I actually think passengers should have less control than we apparently had in this setting.

August 29, 2010 4:24 pm

As a frequent traveler, I was not aware I could request compensation in cash/check rather than a travel voucher. While I don’t want a lengthy announcement of fine print, basic clarification under sections 5 and 6 here make sense to me.

August 29, 2010 4:28 pm

I like the idea of advance notice where flights are oversold – if, say, I check in online 24 hours ahead – it would be nice to be bumped then and rearrange my plans from home rather than the airport.

I think the adjusted limits make more sense than the current limits. I typically see that everyone bumped from a given flight gets the same compensation, even if the consequences are different – I’d like to see more clarity on this.

As someone who travels on FF miles with some regularity, my miles are spent for transportation and I expect to get where I booked. If I’m delayed or bumped, I should be compensated in the same way as passengers who paid with cash – perhaps with a tiered system based on the # of points required for the ticket. Most airlines seem… more »

…to have low mileage, mid-mileage, and high-mileage awards – a three step system to match would make compensation straightforward. « less
August 29, 2010 4:31 pm

Advertised prices should include all costs, including baggage, etc. A total cost can go down if a passenger is exempt from checked baggage fees or a seat request fee but it may not go up by adding these fees. All charges should be OPT IN, not OPT OUT.

August 29, 2010 4:34 pm

Code share fees should be based on the airline from whom I purchased the ticket – if I purchase a DL ticket but one segment is operated by AA (as used to be true from LAX to Monterey, CA), I should fly under Delta’s rules, not American’s.

A ticket receipt should list any additional charges which might be incurred during the itinerary – seat reservations, baggage, snacks, pillows, etc – with a window to cancel without penalty (say 24 hours) after this is presented.

August 29, 2010 4:35 pm

All proposals are reasonable and should apply to all carriers and all agencies (e.g., travel agencies, etc) who are involved (for fees, delay history, etc)

August 29, 2010 4:37 pm

While I enjoy peanuts and have no allergy, I am severely allergic to dogs and have had asthma attacks when assistance animals or pets are seated near me. I also suffer when those around me have on too much perfume or too strongly scented soap/body products. While I appreciate the seriousness of peanut allergies, if we’re going here, let’s go here for all allergies.

August 30, 2010 2:33 pm

And that’s the REAL problem. “…let’s go here for all allergies.” I’ve said it before and statements like that just reinforce what I have been saying. Once you ban one thing you will be required to ban a LOT more things going forward. I don’t think the DOT is prepared to ban all perfumes, deodorants, service animals, people who smell of smoke, people who use certain shampoo, and on and on and on.

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