Profile:

susan

Airlines should be required not only to notify passengers to changes in their itinerary, but to offer the passenger a chance to refuse the change being made and re-schedule the flight to meet their travel needs. It is absolutely unfair of the airline to mandate that I accept a change to my flight departure time that now conflicts with the purpose/timelines of my trip without offering me an option to say “no thanks, I chose a 2 pm departure for a very specific reason, please offer me another option that doesn’t disrupt my plans”. There should be no “change fee” charged to the consumer who turns down the airline’s change to their itinerary and opts to re-book the flight.

Way back in January I booked a flight to NC with very specific choices made to ensure… more »