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susan

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What's Happening Now

susan
June 3, 2010 7:14 pm

Airlines should be required not only to notify passengers to changes in their itinerary, but to offer the passenger a chance to refuse the change being made and re-schedule the flight to meet their travel needs. It is absolutely unfair of the airline to mandate that I accept a change to my flight departure time that now conflicts with the purpose/timelines of my trip without offering me an option to say “no thanks, I chose a 2 pm departure for a very specific reason, please offer me another option that doesn’t disrupt my plans”. There should be no “change fee” charged to the consumer who turns down the airline’s change to their itinerary and opts to re-book the flight.

Way back in January I booked a flight to NC with very specific choices made to ensure… more »

…that I had enough time between flights and that I arrived within a certain window of time. The airline proceeded to change my itinerary on three separate occasions, ultimately putting me on the flights I had specifically avoided when I booked the ticket. When I called to ask if I could re-book to meet my travel needs, I was told that the airline would charge me a change fee of “at least” $180, plus the difference in ticket price on that day. This is absurd. In any other industry I don’t have to put up with the retailer replacing my apple with an orange and then telling me, if you *really* want the apple, you have to pay us more for it. « less
pauline frommer
June 12, 2010 2:55 pm

You make an excellent point! I hope this is also considered by the DOT


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