Agreement here about “taxes and fees”. Exactly what are they? Not only should all hidden fees appear along with the price of the ticket, before a consumer purchases, but they should also break down who is imposing these fees and for what particular tax and/or service? All travel websites along with the airline websites need to be held accountable to these rules.
Leg room needs to be standardized throughout the industry. Then a consumer can make a more informed choice of whether or not to pay extra for additional leg room. I recommend the industry adopt a 33″ pitch throughout economy seating.
Increased fees after a ticket has been purchased is nothing short of “bait and switch” which I believe the federal government has declared illegal and prosecutable when… more »
…businesses attempt to engage in such practices. Airlines need to be held to account like any other business entity. I do not see why airlines should be immune to this by DOT’s proposals.
If all fees and taxes, actual cost of ticket, opt-in extras for baggage and additional leg room would certainly aid me in comparing prices between airlines and allow me a more informed choice. « less
Disclosure about all additional fees that used to be part of the ticket price, food, beverage, blankets, etc. should all be included BEFORE the consumer purchases the airline ticket online. I would also hold ticket agents operating separately from the airline to include these fees. They should be broken down again in the spirit of full disclosure for consumers trying to make informed decisions about purchasing flight tickets. All carriers domestic and foreign should be required to comply with full disclosure of all fees extracted from a consumer in the course of the flight to a destination and back again. Regards code-share partners they should align their fees with their partners’ fees to make it more convenient for the consumer. It is the consumer that is the client that allows airlines and the travel industry to exist and prosper in the first place.
30-minute delay seems reasonable. I just experienced that our of Charlotte, Va. two days ago. U.S. Airways was quite prompt in notifying us of the closure of Washington-National airport due to thunderstorms. In all I was delayed 60 minutes but informed at the gate over the loudspeaker approximately every 15-30 minutes.
Standardizing methods for updates is a good idea. Hard as this may be to believe not every one carries a cell phone or other pda. So airlines should, at the very minimum, continually update on their flight information screens throughout the airport and at the gate along with loud speaker updates at the gate area. Yes, ALL flights should be covered by this notification requirements, small or big, domestic or foreign. It would allow consumers to notify waiting parties at the other end of the flight, hotels, car rental companies, etc.
Agreement here about “taxes and fees”. Exactly what are they? Not only should all hidden fees appear along with the price of the ticket, before a consumer purchases, but they should also break down who is imposing these fees and for what particular tax and/or service? All travel websites along with the airline websites need to be held accountable to these rules.
Leg room needs to be standardized throughout the industry. Then a consumer can make a more informed choice of whether or not to pay extra for additional leg room. I recommend the industry adopt a 33″ pitch throughout economy seating.
Increased fees after a ticket has been purchased is nothing short of “bait and switch” which I believe the federal government has declared illegal and prosecutable when… more »
If all fees and taxes, actual cost of ticket, opt-in extras for baggage and additional leg room would certainly aid me in comparing prices between airlines and allow me a more informed choice. « less
Disclosure about all additional fees that used to be part of the ticket price, food, beverage, blankets, etc. should all be included BEFORE the consumer purchases the airline ticket online. I would also hold ticket agents operating separately from the airline to include these fees. They should be broken down again in the spirit of full disclosure for consumers trying to make informed decisions about purchasing flight tickets. All carriers domestic and foreign should be required to comply with full disclosure of all fees extracted from a consumer in the course of the flight to a destination and back again. Regards code-share partners they should align their fees with their partners’ fees to make it more convenient for the consumer. It is the consumer that is the client that allows airlines and the travel industry to exist and prosper in the first place.
30-minute delay seems reasonable. I just experienced that our of Charlotte, Va. two days ago. U.S. Airways was quite prompt in notifying us of the closure of Washington-National airport due to thunderstorms. In all I was delayed 60 minutes but informed at the gate over the loudspeaker approximately every 15-30 minutes.
Standardizing methods for updates is a good idea. Hard as this may be to believe not every one carries a cell phone or other pda. So airlines should, at the very minimum, continually update on their flight information screens throughout the airport and at the gate along with loud speaker updates at the gate area. Yes, ALL flights should be covered by this notification requirements, small or big, domestic or foreign. It would allow consumers to notify waiting parties at the other end of the flight, hotels, car rental companies, etc.