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What's Happening Now

August 29, 2010 10:07 am

While I do believe that the first checked bag should be free (luggage kinda goes with air travel!), I think the bigger issue is that novice travelers are unfamiliar with the fees, how much they are and when they need to be paid for. Airlines need to make it clear when quoting prices what the fees are for things that were previously included in flying – luggage, food and snacks, etc. Services that were not included previously shouldn’t have to be posted. I say that because if you give a notice about too many fees then people get lost in the laundry list of fees and we’re back to square one.

Baggage fees have created an issue with carry on bags. Flights are fuller, and now there are more carry-on bags too. Airlines need to enforce their policies of carry-on size. I have… more »

…no problem with charging a higher fee to gate check an over sized carry-on, as it will force people to comply with carry-on rules and make the boarding process smoother and less dangerous. If overhead space runs out and a bag needs to be gate checked, then a fee would not be appropriate. « less
August 29, 2010 10:14 am

I do believe the fee for bumped passengers should be increased to match the increase in ticket prices.

All flights should be included in this, with the exception of private charters. Just because it’s a small plane doesn’t mean it’s not inconvenient.

Zero fare tickets should be compensated for in the same way they were purchased. You used miles – you should be reimbursed in miles by the same schedule as people who paid in cash.

Airlines also need to re-work their formulas for booking levels to prevent bumping people.

August 29, 2010 10:28 am

I’m not a huge fan of the 3-hour tarmac delay policy. But it’s here.

I do think that airports should work with airlines to create contingency plans. These plans should consider the use of deserted areas of airports (in airports that are not being used to capacity) where a gate and it’s area could possibly be used for passengers that include a bathroom without getting “lost” in the airport. Anytime you let people off a plane you run the risk of passengers not coming back creating new concerns. A dedicated area for this would limit these concerns.

If a plane has returned to a gate for the 3-hour rule then you should allow passengers off the plane, otherwise the rule is a complete waste of time for everyone. Isn’t the purpose to allow passengers to… more »

…have a choice?

However, if the plane is going to have an open cabin door for less then 30 minutes then I think it would just create more problems to make announcements allow passengers off. If the door will only be open for 15 minutes and half your passengers get off someone probably isn’t going to get back in time. « less

August 29, 2010 10:32 am

I do not know the likely hood of a sever reaction. I would suspect that a peanut allergy suffer would know what type of reaction they are likely to have though. If there was a rash of severe reactions, I don’t think it would go unnoticed.

I do not believe a complete ban is appropriate or enforceable. I think peanut allergy sufferers should communicate with their airlines about their allergies and make the appropriate restrictions for the flight, whether it’s just a request not to take out peanut products or creating a peanut free zone.

August 29, 2010 10:44 am

I think there are few people who would change plans for a delay of less then 30 minutes. Heck, it takes me almost an hour to get to the airport as it is.

And there are times when a 30 minute delay ends up only being 20 minutes. Now the 1 person who sat at home another 30 minutes might make what would be a 20 minute delay a 30 minute delay.

I think 1 hour would be a better trigger then 30 minutes.

For updates that could be required I think the airlines should allow the customers choose how to be updated. When booking airfare they can enter email address and phone number and choose if they want a phone call, text message or email about the delay.

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