It is essential that federal government sets minimum standard for customer service for all airlines. The current contract of carriage from the airlines are all one sided that strongly favor airlines. The airlines only care about their profit bottom line and have no concern for passengers well being. The only way you can make them change their bad behaviors is the financial penalty (incentive). Once you bought the ticket you are at mercy of the airline. They can reschedule the flight, delay the flight, change non-stop flight to multiple connections, etc. all without compensating passengers. However, if passenger want to change anything they will be hit with huge changing fee plus fare increase. In most other industries customers are the king. Only in airline business passengers have… more »
…no (minimum) rights. I was once being delayed at airport for 10 hours and United only offered $100 voucher. They even knew the delay (mechanic problem) the day before and won’t notify the passengers. When I found out the delay and asked to be put on other airline’s flight they would not do it. They don’t care I missed the event or my kids got sick because of the long delay. If they will be hit with huge financial penalty for such a long delay (which is predictable) they will definitely behave differently. It is time that airlines give back some basic rights to the passengers. « less
It is essential that federal government sets minimum standard for customer service for all airlines. The current contract of carriage from the airlines are all one sided that strongly favor airlines. The airlines only care about their profit bottom line and have no concern for passengers well being. The only way you can make them change their bad behaviors is the financial penalty (incentive). Once you bought the ticket you are at mercy of the airline. They can reschedule the flight, delay the flight, change non-stop flight to multiple connections, etc. all without compensating passengers. However, if passenger want to change anything they will be hit with huge changing fee plus fare increase. In most other industries customers are the king. Only in airline business passengers have… more »