Profile: zenguy1965
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Hi zenguy1965. Thank you for sharing your experience. You may want to contact the CFPB’s complaint center or a HUD-approved housing counselor to see if they can help. CFPB is proposing that servicers be required to keep account records for at least a year after an account is transferred in case borrowers need information or there has been an error (See the Asking for, and Getting, Information and the Getting Errors Fixed posts.). Do you think these new requirements give borrowers in trouble the support they need?
Hi zenguy1965. Welcome to Regulation Room and thank you for your comment. Please see Section 2 below (Following up with a written notice). CFPB proposes that within 40 days of when the payment was due, the servicer must send a written notice containing a lot more information.
OK! Everyone of us has similar problems and are trying to do the right thing. When does the government “bail” us out. The banks already have theirs. Let’s organize. Now is the time. An election is coming!
Absolutely critical to construct this culture and structure of support for accurate and continual exchange of information with THE main affected party: at-risk owner. How can the Owner make intelligent use of time and energy to save the home without it? I would propose that the Owner have access to the full checklist of documents that he/she must satisfy for the completion of the process in question, and see the same documents that the service can see. Hearing someone tell you over the phone that they can’t find a document that you delivered over and over again is about the most frustrating and alienating and helpless shady experience I had while trying to short sale my home. My continual & repeated efforts where futile and inefficient.
I understand that at a certain point when a loan is past due if the lender is continuing the foreclosure process that they can not accept payments, however I do not understand why they can’t accept partial payments and apply them to the loan. By not accepting the payment unfortunately what happens is people pay something else that has to be paid. My previous employer serviced loans and we did all of the things being suggested, proactively called borrowers to setup a payment plan so they continued to receive funds. Most lender’s are not like this and won’t talk to you until you are delinquent and even tell you not to make the payment this is wrong and not helping the consumer that called prior to the loan being past due to try and resolve the situation. Lender’s should be ashamed.
I have had over 8 different contact people with my mortgage company in the past 9 months. And these were just the people I dealt with after my application was escalated to the president’s office. The only answer I would get was that my modification was still in review. The last conversation with them was 8/31/12 when they said it was still under review. I just received a letter from my mortgage company stating that my loan was sent to a servicing company and that I would have to deal with them directly with my modification. 9 months of stall tactics and waiting for a response. I gave them all the information they needed but they didn’t act on it. Now I will have to begin the whole procedure all over again with another company. That is if they don’t just foreclose on me.
I think they should be required to send a letter in addition to an email. Phone calls are great but in my experience, the caller does not document accounts thoroughly if at all. All correspondence regarding past due mortgages should be in writing via email or letter. It should be dated and time stamped and posted to view by both parties on the customer’s account. Everything would be there in black and white.