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jwest

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What's Happening Now

August 29, 2010 10:51 am

Tarmac delays are airline and employee incompetence. True weather delays are understandable but the rest point to ineptitude and a lack of service oriented culture. Airlines should be forced to refund passage for major delays and cancellations which include maintenance issues, late crews, baggage and gate employee incompetence.

August 29, 2010 11:12 am

The real problem here is not the airline it is long TSA lines and requirements to be at the gate one to two hours ahead of time. Check in lines are ridiculous and making you do everything at the gate creates gridlock.

August 29, 2010 11:15 am

Airlines should be required to list the number of seats available at each price. Also they should not be allowed to overbook.

August 29, 2010 11:16 am

proposed changes are good.

August 29, 2010 11:20 am

Refunding fare charges is the best way to deal with lost bags, long delays, cancellations. These refunds should be unconditional.

August 29, 2010 11:21 am

Foreign carriers should abide by the same rules as US carriers.

August 31, 2010 12:12 am

Thanks for your comment. What tasks do you think could be performed elsewhere (such as from your home computer) to reduce the severity of this problem?


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