Profile: jwest
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What's Happening Now
August 31, 2010 12:12 am
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Tarmac delays are airline and employee incompetence. True weather delays are understandable but the rest point to ineptitude and a lack of service oriented culture. Airlines should be forced to refund passage for major delays and cancellations which include maintenance issues, late crews, baggage and gate employee incompetence.
The real problem here is not the airline it is long TSA lines and requirements to be at the gate one to two hours ahead of time. Check in lines are ridiculous and making you do everything at the gate creates gridlock.
Airlines should be required to list the number of seats available at each price. Also they should not be allowed to overbook.
proposed changes are good.
Refunding fare charges is the best way to deal with lost bags, long delays, cancellations. These refunds should be unconditional.
Foreign carriers should abide by the same rules as US carriers.